Clear answers about buying, selling, accounts, billing, and using South Caravan's B2B marketplace.
19 questions across 5 topics
3 questions
Click "Sign Up" on the homepage and select whether you are a Buyer or Vendor. Fill in your company information and create a secure password. You'll be able to start using South Caravan immediately after verification.
Buyer accounts allow you to browse products, place orders, and manage your procurement. Vendor accounts let you list products, manage inventory, and fulfill orders from buyers.
Yes. Buyer and Vendor accounts both have a free tier. Upgrade to Pro or Enterprise plans to access premium features and higher transaction limits.
4 questions
Use the search bar or browse by category. You can filter by price, availability, rating, and other criteria. You can also view products directly from specific vendors.
Add products to your cart, review the items, and proceed to checkout. You can save items as drafts to complete later. Orders are tracked in real time from placement to delivery.
Yes. Use the "Request Quote" feature on any product page or vendor profile. Vendors typically respond within 24 hours. You can negotiate pricing and terms directly.
We support credit cards, bank transfers, and wire transfers. Enterprise customers can arrange net payment terms. All payments are processed securely.
4 questions
Log in to your vendor dashboard and click "Add Product". Fill in product details, upload images, set pricing, and specify availability. Your products appear instantly to buyers.
Yes. You can upload a CSV file with product information. We provide a template and validation to ensure data quality. Contact support for assistance with large imports.
Track stock levels in real time from your dashboard. Set low stock alerts and automatic reorder points. Our system prevents overselling.
Commissions depend on your plan tier. Free vendors pay 8% per transaction, Pro vendors pay 5%, and Enterprise vendors negotiate custom rates. Contact [email protected] for plan details.
4 questions
Use the Help Center in your dashboard, email [email protected], or call +256783676313. Response times vary by plan, with Enterprise customers receiving priority support.
Click "Forgot Password" on the login page. Enter your email and follow the reset link sent to your inbox. The link expires in 24 hours for security.
Yes. We use industry-standard encryption (HTTPS/TLS), regular security audits, and compliance with GDPR and CCPA. Your payment data never touches our servers.
Yes. You can download orders, invoices, and analytics reports anytime. You can also request a full data export in CSV or JSON format.
4 questions
Subscription plans renew monthly or annually, depending on your selection. Commissions are charged per transaction automatically. You can view your billing history anytime.
Yes. You can upgrade or downgrade your plan anytime from Account Settings. Downgrades take effect at the next billing cycle. Cancellations are processed immediately.
Yes. Annual plans include a 15% discount compared to monthly billing. Contact [email protected] for volume discounts and enterprise pricing.
We offer a 30-day money-back guarantee for annual subscriptions. Monthly plans can be canceled anytime without penalty. Refunds are processed within 5–7 business days.
Still need help?
Our support team is ready to help with account, orders, vendor setup, and billing questions.